Rena MACH 5 Guía para resolver problemas

MACH 5 DIGITAL COLOR PRINTER OPERATOR’S GUIDE Rev 6-15-12

SECTION 1 GETTING ACQUAINTED 5 2 1 3 Behind the Ink Tank Door 1. Ink Tank Securing Latches – Used to hold the Ink Tanks in the

SECTION 6 TROUBLESHOOTING 95 Toolbox System Status Messages (continued) Displayed, in red, in the M Series Toolbox utility. Valid for printers wi

APPENDIX A 96 Appendix A – Printer Specifications SPEED (color or mono) Page Printing 8.5” x 11” No. 10 Envelopes Up to 3,600 per hour (1600 x 80

APPENDIX B 97 Appendix B – Supplies and Optional Hardware The following supply items and optional hardware are available from your RENA Systems D

APPENDIX A 98 Obtaining Supplies, Service and Support Please contact your local Rena dealer to obtain supplies, service and support for your print

APPENDIX C 99 Appendix C – Preparing Printer for Transport Please use this procedure if you ever need to transport the printer to a new location

APPENDIX C 100 8. Disconnect the USB or Ethernet cable from your printer 9. Remove the Printhead Cartridge and install protective covers on print

APPENDIX D 101 Appendix D – Envelope Printing Attachment This optional attachment (42-110-52) is used primarily when printing envelopes, but it c

102 INDEX A Accessory Box Contents ... 9 Adjustable Media Side Guide ... 2,

103 O Obtaining Supplies, Service, and Support ... 98 ON/OFF Button ... 30 Oper

104 RENA SYSTEMS INC. 910 East Main Street, Suite 200 Norristown, PA 19401-4110 Phone: (610) 650-9170 Fax: (610) 650-9171 Web Site: www.renausa.

SECTION 2 INSTALLING THE PRINTER 6 Section 2 – Installing the Printer Before using the Digital Color Printer the following must be done: • Upon de

SECTION 2 INSTALLING THE PRINTER 7 Choosing the Location The Digital Color Printer should be placed on a sturdy, level, worktable or cabinet at lea

SECTION 2 INSTALLING THE PRINTER 8 Unpacking Please refer to the unpacking sequence, shown below. NOTE: Packaging materials may vary slightly from w

SECTION 2 INSTALLING THE PRINTER 9 A B C D E F G H I J K Accessory Box Contents The following items are included with your printer: Qty

SECTION 2 INSTALLING THE PRINTER 10 Installing Media Guides The screws needed to attach the side guides to the printer are located under the shippin

SECTION 2 INSTALLING THE PRINTER 11 3 5 6 7 8 9 3. Attach the Rear Media Support Guide using the knob [3] provided. The two outer holes in the gu

SECTION 2 INSTALLING THE PRINTER 12 Connecting the Printer Connecting Power Check to make sure that he Main Power Switch [1] is in the OFF position

SECTION 2 INSTALLING THE PRINTER 13 Minimum Computer System Requirements • Windows XP, Windows Vista, Windows 7. Supports 32 and 64 bit systems. Y

SECTION 2 INSTALLING THE PRINTER 14 Removing Service Station Transport Tab 1. Open the Top Cover. 2. Release the two latches (one on either side o

RENA Systems Inc. would like to Thank You for investing in our quality built products. Please record the following information for future referen

SECTION 2 INSTALLING THE PRINTER 15 The ink used in this system may be harmful if swallowed. Keep new and used printhead cartridges and ink tanks

SECTION 2 INSTALLING THE PRINTER 16 CYAN (C) YELLOW (Y) MAGENTA (M) BLACK (K) x 2 Procedure (Installing the Ink Tanks): This procedure assumes that

SECTION 2 INSTALLING THE PRINTER 17 seals on the tank and the tank contacts make a good electrical connection with the system): Insert the Ink Tank

SECTION 2 INSTALLING THE PRINTER 18 Installing the Printer Software (Driver and Toolbox) During this process the M Series Driver and M Series Toolbo

SECTION 2 INSTALLING THE PRINTER 19 5. When the Printer Connections window opens. Select the USB choice and then click Next>. NOTE: If you plan

SECTION 2 INSTALLING THE PRINTER 20 9. When the “Finished software installation” window opens; uncheck the “Print Test Page” box. Since the printer

SECTION 2 INSTALLING THE PRINTER 21 Connecting the Digital Color Printer via Network (Ethernet Port) Valid for printers with firmware version 110928

SECTION 2 INSTALLING THE PRINTER 22 6. Click on “Diagnostics”. The “Diagnostics” window will open; displaying a lot of information about the print

SECTION 2 INSTALLING THE PRINTER 23 The ink used in this system may be harmful if swallowed. Keep new and used printhead cartridges and ink tanks

SECTION 2 INSTALLING THE PRINTER 24 CAUTION! • Use electrostatic discharge (ESD) handling precautions. • Hold the Printhead Cartridge by the handl

TABLE OF CONTENTS i Table of Contents TABLE OF CONTENTS ...

SECTION 2 INSTALLING THE PRINTER 25 2 1 3 Procedure (Installing the Printhead): This procedure assumes that you are installing a Printhead Cartridge

SECTION 2 INSTALLING THE PRINTER 26 6. Prepare the printhead cartridge. Carefully remove the Printhead Cartridge from the foil vacuum packaging. T

SECTION 2 INSTALLING THE PRINTER 27 Printhead Nozzle Area 7. Carefully insert the printhead cartridge into the compartment at an angle, with the pr

SECTION 2 INSTALLING THE PRINTER 28 11. Slowly close the Printhead Latch until it locks. It will be resistant, but apply consistent pressure and th

SECTION 2 INSTALLING THE PRINTER 29 12. Once the printhead priming process is successful (all ink tubes are filled, in and out of the printhead); i

SECTION 3 OPERATING THE PRINTER 30 Section 3 – Operating the Printer Control Panel Functions BUTTON FUNCTION(s) ON/OFF Press to power-up or powe

SECTION 3 OPERATING THE PRINTER 31 Printer Status Light Indicators Valid with Firmware 110928_u or higher installed. The lights on the three butt

SECTION 3 OPERATING THE PRINTER 32 Printer Status Light Indicator Chart (see legend) Valid with Firmware 110928_u or higher installed. ON/OFF PAPER

SECTION 3 OPERATING THE PRINTER 33 Printer Status Light Indicator Chart (continued) (see legend) Valid with Firmware 110928_u or higher installed.

SECTION 3 OPERATING THE PRINTER 34 Printer Status Light Indicator Chart (continued) (see legend) Valid with Firmware 110928_u or higher installed.

TABLE OF CONTENTS ii SECTION 4 – SOFTWARE SETUP INFORMATION ... 51 GENERAL SO

SECTION 3 OPERATING THE PRINTER 35 Printer Status Light Indicator Chart (continued) (see legend) Valid with Firmware 110928_u or higher installed.

SECTION 3 OPERATING THE PRINTER 36 Setting up the Feed The Digital Color Printer is equipped with four sheet separators, two side guides, a rear med

SECTION 3 OPERATING THE PRINTER 37 3. Loosen the locking screws, located behind the sheet separators, and raise the separators. Then tighten the

SECTION 3 OPERATING THE PRINTER 38 7. Adjust the position of the Rear Media Support Guide, so that it is centered under the width of your media. T

SECTION 3 OPERATING THE PRINTER 39 Printer Driver Properties Valid with driver version R9.1 or higher. The Printer Driver for the Digital Color P

SECTION 3 OPERATING THE PRINTER 40 • Media Type: Chart at right lists the media profiles associated with the type of media chosen. Sizes: Select fo

SECTION 3 OPERATING THE PRINTER 41 NOTE: If you set this value lower than -27 (2.7 mm) the image may not print at all. Max Page Width – (Right Marg

SECTION 3 OPERATING THE PRINTER 42 Services Tab Services allows you to: • Print Configuration Page – Prints out the current configuration of the

SECTION 3 OPERATING THE PRINTER 43 Using the Toolbox Utility Valid with firmware 110928_u. Once the M Series Printer Driver is installed you have

SECTION 3 OPERATING THE PRINTER 44 Cleaning Buttons: Provide 3 levels of cleaning for the Printhead Cartridge. These work the same way as the 3 Mai

TABLE OF CONTENTS iii APPENDIX A – PRINTER SPECIFICATIONS ... 96

SECTION 3 OPERATING THE PRINTER 45 Mid Job Servicing – Allows user to adjust the frequency of printhead cleaning (servicing) during a print job. Ba

SECTION 3 OPERATING THE PRINTER 46 [E] Firmware Download – This feature is used to update the main firmware in the printer. WARNING: This process

SECTION 3 OPERATING THE PRINTER 47 Ink Usage Provides the estimated volume (nL) of ink used, from each Ink Tank, for each print job that was compl

SECTION 3 OPERATING THE PRINTER 48 Network Config Permits you to view, enter or change settings to connect the Printer to your network. Network Con

SECTION 3 OPERATING THE PRINTER 49 Service Menu For authorized personnel only (password protected). Provides the technician with access to more ad

SECTION 3 OPERATING THE PRINTER 50 Printing Once the printer installation and setup is complete, you are ready to start printing. Please see the se

SECTION 4 SOFTWARE SETUP INFORMATION 51 Section 4 – Software Setup Information General Software Setup Info: Do NOT exceed the Min or Max media sp

SECTION 4 SOFTWARE SETUP INFORMATION 52 Setting Up a Job in Satori Bulk Mailer® Printer Driver Limitation: Satori normally develops printer drivers

SECTION 4 SOFTWARE SETUP INFORMATION 53 8. The “Envelope Options” window will open. Double-click on “New Envelope/Letter Layout” 9.

SECTION 4 SOFTWARE SETUP INFORMATION 54 14. Add any additional items that you want printed to the “designer” screen. Drag and drop the items onto

SECTION 1 GETTING ACQUAINTED 1 Section 1 – Getting Acquainted SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY. HOWEVER, CER

SECTION 4 SOFTWARE SETUP INFORMATION 55 18. From the “M Series Printer Driver Properties” window; Click on the “Custom Sizes” button. The “Custom

SECTION 4 SOFTWARE SETUP INFORMATION 56 #10 Envelope, Feeding Short Edge First 1. Open Bulk Mailer 5. 2. From the “Home” tab, select

SECTION 4 SOFTWARE SETUP INFORMATION 57 11. The template will be displayed for you to edit (add, remove, position data). Your envelope design (lay

SECTION 4 SOFTWARE SETUP INFORMATION 58 14. Click on the printer icon , to open the "Mail Print Setup" dialog box. Make sure the “M Seri

SECTION 4 SOFTWARE SETUP INFORMATION 59 Setting Up a Job in Microsoft Word® (2007) Valid when using Microsoft Word® 2007 and the M Series Driver v

SECTION 4 SOFTWARE SETUP INFORMATION 60 Envelope #10 (4.13” wide x 9.5” long) feeding short side first: Valid when using Microsoft Word® 2007 and t

SECTION 4 SOFTWARE SETUP INFORMATION 61 Envelope #10 (9.5” wide x 4.13” long) feeding flap first: Valid when using Microsoft Word® 2007 and the M

SECTION 4 SOFTWARE SETUP INFORMATION 62 8. Close the “Devices and Printers” folder. 9. Open MS-Word 2007. 10. Click on the “Office Button” and t

SECTION 5 MAINTENANCE 63 Power-down the printer, using the ON/OFF button, before attempting to install or remove Ink Tanks. If this rule is not fo

SECTION 5 MAINTENANCE 64 CYAN (C) YELLOW (Y) MAGENTA (M) BLACK (K) x 2 4. Power-down the printer using the ON/OFF Button. Wait about 45 seconds f

SECTION 1 GETTING ACQUAINTED 2 Front View 1. Exit Roller Cover – This cover plate must be removed to install the Service Station. 2. Cont

SECTION 5 MAINTENANCE 65 Printhead Cartridge Storage and Handling Once installed, your printhead cartridge should remain in the printer until its

SECTION 5 MAINTENANCE 66 Printhead Nozzle Area WARNING: Be careful not to damage the “star rollers” when wiping the printhead. These rollers are de

SECTION 5 MAINTENANCE 67 Cleaning the Lip of the Printhead Cap The Printhead Cap is part of the Service Station. When the printer is idle, the Ser

SECTION 5 MAINTENANCE 68 Cleaning/Replacing Service Station Items The Service Station cleans the Printhead Cartridge of excess ink and debris, keeps

SECTION 5 MAINTENANCE 69 4. Power-up the printer. 5. Open the Printer Toolbox. In the User Interface window, press the Eject Maintenance Statio

SECTION 5 MAINTENANCE 70 Cleaning the Service Station Caution: Please be sure to that you are using proper cleaning techniques to clean items that

SECTION 5 MAINTENANCE 71 Removing the Wiper Motor Assembly Remove the Service Station; if not already removed. [A] Disconnect the Wiper Module cab

SECTION 5 MAINTENANCE 72 Installing the Service Station CAUTION THIS PROCESS MUST BE PERFORMED BY A QUALIFIED TECHNICAL SUPPORT PERSON. Due to the

SECTION 5 MAINTENANCE 73 Wiper Roller end of Service Station Ribbon Cable Connected to Service Station Circuit Board 7. Slide the Cable Securing

SECTION 5 MAINTENANCE 74 You don’t need to open the Print Engine. Shown for clarification purpose only. 10. Look down through open area, in the Pr

SECTION 1 GETTING ACQUAINTED 3 Rear View 1. Main Power Switch, Receptacle and Fuse – Plug in AC power cord here. Switch turns main power o

SECTION 5 MAINTENANCE 75 12. Turn the printer’s Main Power Switch ON; then press the control panel’s ON/OFF button. After printer initialization (

SECTION 5 MAINTENANCE 76 Replacing the Printhead Cartridge The following procedure describes how to remove the Printhead Cartridge from the printer

SECTION 5 MAINTENANCE 77 A Clearing Media Jams When the printer detects a media jam, it will stop automatically. The control panel PAPER/RESUME and

SECTION 5 MAINTENANCE 78 Inspecting/Replacing the Waste Ink Tray The Waste Ink Tray is filled with an absorbent material, used to capture any ink t

SECTION 5 MAINTENANCE 79 Replacing the Sheet Separators The sheet separators (90-103-09) insure separation of the pieces as they are being fed. If

SECTION 5 MAINTENANCE 80 Cleaning the Printer Body WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS

SECTION 5 MAINTENANCE 81 A Cleaning the Feed Sensor This sensor is located between the media hopper and the print engine. It has two functions. I

SECTION 5 MAINTENANCE 82 Cleaning Other Items inside the Print Engine WARNING THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY

SECTION 6 TROUBLESHOOTING 83 Section 6 – Troubleshooting Guide The following troubleshooting guides are provided to assist you in solving any probl

SECTION 6 TROUBLESHOOTING 84 Examples of Print Quality Issues (including possible causes and solutions) The Memjet printhead cartridge contains ove

SECTION 1 GETTING ACQUAINTED 4 1 5 2 3 4 6 7 Print Engine with printhead cartridge installed and printhead latch closed. Print Engine Area

SECTION 6 TROUBLESHOOTING 85 Clogged Nozzles: Clogged/dehydrated nozzles will normally show as thin, crisp, vertical lines of missing color. Multi

SECTION 6 TROUBLESHOOTING 86 Color Mixing Issues: Color mixing will show as muddy, mottled or distorted (grainy) colors. Color mixing occurs when t

SECTION 6 TROUBLESHOOTING 87 The ink used in this system may be harmful if swallowed. Keep new and used printhead cartridges and ink tanks out of

SECTION 6 TROUBLESHOOTING 88 The Printhead Cartridge (continued) CONDITION PROBLEM SOLUTION System will not prime the printhead after installing

SECTION 6 TROUBLESHOOTING 89 The Printer NOTE: The printer will not print if any of the five ink tanks are empty or missing. Dots or Lines Printe

SECTION 6 TROUBLESHOOTING 90 Service Station Problems CONDITION PROBLEM SOLUTION Service Station Drive Motor stalls. Service Station was not i

SECTION 6 TROUBLESHOOTING 91 Interface Communication Problems CONDITION PROBLEM SOLUTION M Series Driver does not respond to printer being conne

SECTION 6 TROUBLESHOOTING 92 Feeding Problems CONDITION PROBLEM SOLUTION Intermittent feeding Media Support Wedge not used. Side Guides set too t

SECTION 6 TROUBLESHOOTING 93 Error’s and Warnings Printer Alert Window Messages Messages sent from the driver and displayed on PC screen in a sma

SECTION 6 TROUBLESHOOTING 94 Toolbox System Status Messages Displayed, in red, in the M Series Toolbox utility. Valid for printers with firmware ve