Rena MACH 5 Guía para resolver problemas descargar pdf (Pagina 99)

SECTION 6

TROUBLESHOOTING

Toolbox System Status Messages

Displayed, in red, in the M Series Toolbox utility.

Valid for printers with firmware version 110928_u or higher installed.

SYSTEM STATUS PROBLEM SOLUTION

PAPERPATH_FEED_TIME

OUT

Out of Paper

Media is not reaching

the print engine.

Hesitation in media feed.

Load media into printer and press the

PAPER/RESUME button.

If media is present; check/adjust the

guides and separators.

PAPERPATH_PRINTZONE

_BLOCKED

Paperpath: Entry:Yes Exit:Yes

Paperpath: Entry: No Exit:Yes

Paperpath: Entry:Yes Exit:No

No = not blocked

Yes = blocked (interrupted)

Paper Jam

Media jam detected.

Printer has detected that

one of the media sensors

is blocked (interrupted).

Carefully remove jammed Media from

printer and close the print engine. The

System Status message in red should go

away.

The toolbox “Paperpath” line should

change to:

Paperpath: Entry: No Exit: No

After you clear the jam you can;

Press RESUME button to continue

printing.

Press the CANCEL button to cancel the

job, and then manually clear the job

from the computer’s print queue.

DOOROPEN_FRONT

Printer has detected that

the “Clamshell” is open.

Verify that the “Clamshell” is closed

and securely latched at both sides.

DATA_PATH_UNDERRUN

Media is not making it

from the entry sensor to

the exit sensor in the

appropriated time.

Possible issue with

format or orientation of

job being sent.

Dirty Encoder Wheel

Check/clean transport rollers.

Check/clean sensors.

Try changing the orientation setting in

the software/driver or setting a different

media size.

Check/clean the Encoder Wheel.

If problem persists contact technical

support.

X_INK_LOW

Example: CYAN_ INK_LOW

X = Color.

One or more Ink Tanks

are low on ink.

Ink Tank replacement will be necessary

soon. Reorder Ink

INK_OUT_X

Example: INK_OUT_MAGENTA

X = Color.

One or more Ink Tanks

are out of ink

Replace empty Ink Tank(s)

Verify that Ink Tanks are seated firmly

and latches are fully closed.

Clear error by cycling print engine

power, using ON/OFF button.

CARTRIDGE_MISSING_X

INK_TANK_MISSING_X

Missing Ink Tank, or Ink

Tank not being

recognized

X = Color (CYMKK)

Insert missing Ink Tank or pop tank in

and out to improve connection.

Clear error by cycling print engine

power, using ON/OFF button.

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Rena MACH 5 Guía para resolver problemas Pagina 99

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